Twenty years on the Eastside and Seattle has taught us one thing: the work only matters if the homeowner is happy. Here is exactly what we commit to on every project.
All labor Urban Elements performs carries a full one-year workmanship guarantee. If something we built, installed, or repaired fails due to our work, we come back and make it right at no charge — no debate, no invoice.
This applies to every project: handyman repairs, carpentry, built-ins, decks, smart home installs, sauna builds, and light remodels.
Our standard rate is $150 per hour with a two-hour minimum on house calls, plus materials and tax. Specialty projects get a written estimate before any work begins. You approve the scope and cost before we pick up a tool.
No hidden fees, no trip charges, no upselling work you did not ask for. The invoice matches what we quoted — every time.
Urban Elements carries full general liability insurance and workers' compensation coverage on every job. We are licensed and bonded in the state of Washington.
This protects your home, your property, and you — not just us. We are happy to provide proof of insurance before any project begins.
If you're not satisfied with the outcome of our work, we'll return to address it at no additional charge. We have never walked away from a client concern without resolving it — and we do not intend to start.
In the unlikely event we cannot resolve a concern, we'll discuss a fair credit or partial refund. Your satisfaction is not a checkbox — it's the whole point.
When Kris Vandenberge shows up at your home, he is the owner — not a subcontractor dispatched through an app. Kylie Hansen handles every client relationship personally. There is no franchise layer between you and the people responsible for your project.
That accountability is built into every interaction. When something needs to be made right, you don't call a customer service line — you call Kris or Kylie directly. That is how we have built our reputation on the Eastside and Seattle and Seattle for 20 years, and it's how we intend to keep it.
Meet Kris and Kylie"What I appreciate most is that the final bill matched the estimate. No surprises, no extras tacked on at the end. That kind of honesty is genuinely rare in home services."
— Dani R., Redmond
Years on the Eastside
Kirkland, Bellevue, Redmond, Mercer Island, and Seattle neighborhoods
Call or text Kris or Kylie. We'll listen without defensiveness and ask what it would take to make it right. Most concerns are resolved in a single follow-up visit at no charge.
If any work did not hold or did not turn out the way you expected, we come back promptly — within the one-year workmanship window — and correct it at no cost to you.
In the rare event a concern genuinely cannot be resolved through a return visit, we'll have an honest conversation about a fair credit or partial refund. We have no interest in keeping money we did not earn.
The guarantee covers workmanship — meaning how the work was done. Materials are covered by their manufacturers' warranties. When we install a fixture or appliance, we can help you navigate a warranty claim if the product itself fails.
We take this seriously. If we did not build what you asked for, we make it right. If the scope changed mid-project or preferences evolved, we'll have a straightforward conversation about what is reasonable and find a path forward.
Yes. We are happy to provide a certificate of insurance before work begins on any project. Just ask when you book.
For multi-day or multi-phase projects, we provide written estimates with a clear breakdown of scope, timeline, and cost. Change orders are documented and approved before any additional work happens.
Tell us about your home and what needs attention. We'll follow up with next steps and a clear, written scope before anything begins.